styles07Treating Customers Fairly

At Hampshire Hill we thrive on treating our customers fairly and ensuring in that every step we take we have you and your ambitions in mind. We find we connect much better with our clients as we are a smaller business and have a very personal friendly approach to how we deal with our clients.

Treating Customers Fairly is a core principle of our company and the way we conduct our business. We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to you.

Central to our Treating Customers Fairly ethos is our commitment to providing clear and concise information, free of “jargon” and written in plain English.

These are the key factors which determine our policy of Treating Customers Fairly

1: You can be confident that you are dealing with a firm which holds the fair treatment of our clients as central to our corporate culture.

2: Products and services marketed and advised upon in the retail market are designed to meet the individual needs of each client.

3: Our clients are provided with clear information and are kept entirely informed before, during and after of the point of sale in accordance with the on-going service they have chosen.

4: Where we offer advice to our clients, the advice is suitable and takes into account their individual circumstances.

5: Clients are provided with products that perform as we have led them to expect, and that the associated service is of an acceptable standard and is as they have been led to expect from the on-going service level they have chosen.

6: Customers will not face unreasonable post-sale barriers imposed to change products, switch providers, submit a claim or make a complaint.

7: We will ensure that any complaints or grievances are handled in a sympathetic, positive and professional manner.

FEEDBACK

Your feedback is important to us. We want to know whether your experience of Hampshire Hill lives up to your expectations.

If you have any feedback, good or bad, let us know, because your views are vital to helping us improve our service to you in the future.

To send us your feedback, please click on the ‘contact us’ button and send us your thoughts.